System One Decisions

curl --request POST \
  --url https://platform.ai.gloo.com/xds/v2/sys1 \
  --header 'Authorization: Bearer <token>' \
  --header 'Content-Type: application/json' \
  --data '
{
  "state": {
    "ticket": "I was charged twice for my subscription this month.",
    "customer_tier": "pro"
  },
  "questions": {
    "category": {
      "type": "choice",
      "instructions": "Which team should handle this ticket?",
      "criteria": {
        "billing": "Payments, invoices, refunds, or charges.",
        "technical": "Bugs, errors, or how the product works.",
        "account": "Login, profile, or account settings."
      }
    },
    "wants_refund": {
      "type": "noul",
      "instructions": "The customer is asking for their money back."
    }
  }
}
'

import requests

url = "https://platform.ai.gloo.com/xds/v2/sys1"

payload = {
    "state": {
        "ticket": "I was charged twice for my subscription this month.",
        "customer_tier": "pro"
    },
    "questions": {
        "category": {
            "type": "choice",
            "instructions": "Which team should handle this ticket?",
            "criteria": {
                "billing": "Payments, invoices, refunds, or charges.",
                "technical": "Bugs, errors, or how the product works.",
                "account": "Login, profile, or account settings."
            }
        },
        "wants_refund": {
            "type": "noul",
            "instructions": "The customer is asking for their money back."
        }
    }
}
headers = {
    "Authorization": "Bearer <token>",
    "Content-Type": "application/json"
}

response = requests.post(url, json=payload, headers=headers)

print(response.text)

const options = {
  method: 'POST',
  headers: {Authorization: 'Bearer <token>', 'Content-Type': 'application/json'},
  body: JSON.stringify({
    state: {
      ticket: 'I was charged twice for my subscription this month.',
      customer_tier: 'pro'
    },
    questions: {
      category: {
        type: 'choice',
        instructions: 'Which team should handle this ticket?',
        criteria: {
          billing: 'Payments, invoices, refunds, or charges.',
          technical: 'Bugs, errors, or how the product works.',
          account: 'Login, profile, or account settings.'
        }
      },
      wants_refund: {type: 'noul', instructions: 'The customer is asking for their money back.'}
    }
  })
};

fetch('https://platform.ai.gloo.com/xds/v2/sys1', options)
  .then(res => res.json())
  .then(res => console.log(res))
  .catch(err => console.error(err));

<?php

$curl = curl_init();

curl_setopt_array($curl, [
  CURLOPT_URL => "https://platform.ai.gloo.com/xds/v2/sys1",
  CURLOPT_RETURNTRANSFER => true,
  CURLOPT_ENCODING => "",
  CURLOPT_MAXREDIRS => 10,
  CURLOPT_TIMEOUT => 30,
  CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
  CURLOPT_CUSTOMREQUEST => "POST",
  CURLOPT_POSTFIELDS => json_encode([
    'state' => [
        'ticket' => 'I was charged twice for my subscription this month.',
        'customer_tier' => 'pro'
    ],
    'questions' => [
        'category' => [
                'type' => 'choice',
                'instructions' => 'Which team should handle this ticket?',
                'criteria' => [
                                'billing' => 'Payments, invoices, refunds, or charges.',
                                'technical' => 'Bugs, errors, or how the product works.',
                                'account' => 'Login, profile, or account settings.'
                ]
        ],
        'wants_refund' => [
                'type' => 'noul',
                'instructions' => 'The customer is asking for their money back.'
        ]
    ]
  ]),
  CURLOPT_HTTPHEADER => [
    "Authorization: Bearer <token>",
    "Content-Type: application/json"
  ],
]);

$response = curl_exec($curl);
$err = curl_error($curl);

curl_close($curl);

if ($err) {
  echo "cURL Error #:" . $err;
} else {
  echo $response;
}

package main

import (
	"fmt"
	"strings"
	"net/http"
	"io"
)

func main() {

	url := "https://platform.ai.gloo.com/xds/v2/sys1"

	payload := strings.NewReader("{\n  \"state\": {\n    \"ticket\": \"I was charged twice for my subscription this month.\",\n    \"customer_tier\": \"pro\"\n  },\n  \"questions\": {\n    \"category\": {\n      \"type\": \"choice\",\n      \"instructions\": \"Which team should handle this ticket?\",\n      \"criteria\": {\n        \"billing\": \"Payments, invoices, refunds, or charges.\",\n        \"technical\": \"Bugs, errors, or how the product works.\",\n        \"account\": \"Login, profile, or account settings.\"\n      }\n    },\n    \"wants_refund\": {\n      \"type\": \"noul\",\n      \"instructions\": \"The customer is asking for their money back.\"\n    }\n  }\n}")

	req, _ := http.NewRequest("POST", url, payload)

	req.Header.Add("Authorization", "Bearer <token>")
	req.Header.Add("Content-Type", "application/json")

	res, _ := http.DefaultClient.Do(req)

	defer res.Body.Close()
	body, _ := io.ReadAll(res.Body)

	fmt.Println(string(body))

}

HttpResponse<String> response = Unirest.post("https://platform.ai.gloo.com/xds/v2/sys1")
  .header("Authorization", "Bearer <token>")
  .header("Content-Type", "application/json")
  .body("{\n  \"state\": {\n    \"ticket\": \"I was charged twice for my subscription this month.\",\n    \"customer_tier\": \"pro\"\n  },\n  \"questions\": {\n    \"category\": {\n      \"type\": \"choice\",\n      \"instructions\": \"Which team should handle this ticket?\",\n      \"criteria\": {\n        \"billing\": \"Payments, invoices, refunds, or charges.\",\n        \"technical\": \"Bugs, errors, or how the product works.\",\n        \"account\": \"Login, profile, or account settings.\"\n      }\n    },\n    \"wants_refund\": {\n      \"type\": \"noul\",\n      \"instructions\": \"The customer is asking for their money back.\"\n    }\n  }\n}")
  .asString();

require 'uri'
require 'net/http'

url = URI("https://platform.ai.gloo.com/xds/v2/sys1")

http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true

request = Net::HTTP::Post.new(url)
request["Authorization"] = 'Bearer <token>'
request["Content-Type"] = 'application/json'
request.body = "{\n  \"state\": {\n    \"ticket\": \"I was charged twice for my subscription this month.\",\n    \"customer_tier\": \"pro\"\n  },\n  \"questions\": {\n    \"category\": {\n      \"type\": \"choice\",\n      \"instructions\": \"Which team should handle this ticket?\",\n      \"criteria\": {\n        \"billing\": \"Payments, invoices, refunds, or charges.\",\n        \"technical\": \"Bugs, errors, or how the product works.\",\n        \"account\": \"Login, profile, or account settings.\"\n      }\n    },\n    \"wants_refund\": {\n      \"type\": \"noul\",\n      \"instructions\": \"The customer is asking for their money back.\"\n    }\n  }\n}"

response = http.request(request)
puts response.read_body

{
  "id": "gen-dec-1793981370-uOwFt34AIeyibLNhYu26",
  "model": "typesafe/jev-1.13-20260917",
  "provider": "TypeSafe",
  "answers": {
    "category": {
      "type": "choice",
      "choice": "billing",
      "confidence": 1,
      "probabilities": {
        "account": 0,
        "billing": 1,
        "technical": 0
      }
    },
    "wants_refund": {
      "type": "noul",
      "noul": 0.66
    }
  },
  "usage": {
    "input_tokens": 386,
    "output_tokens": 58
  }
}

{
  "error": {
    "message": "<string>",
    "type": "<string>",
    "code": 123,
    "fault": "<string>",
    "retryable": true
  }
}

{
  "error": "<string>",
  "code": "<string>"
}

{
  "error": {
    "message": "<string>",
    "type": "<string>",
    "code": 123,
    "fault": "<string>",
    "retryable": true
  }
}

{
  "error": {
    "message": "<string>",
    "type": "<string>",
    "code": 123,
    "fault": "<string>",
    "retryable": true
  }
}

{
  "error": {
    "message": "<string>",
    "type": "<string>",
    "code": 123,
    "fault": "<string>",
    "retryable": true
  }
}

{
  "error": {
    "message": "<string>",
    "type": "<string>",
    "code": 123,
    "fault": "<string>",
    "retryable": true
  }
}

{
  "error": {
    "message": "<string>",
    "type": "<string>",
    "code": 123,
    "fault": "<string>",
    "retryable": true
  }
}